Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Develop and implement strategies to enhance quality and efficiency in all loss mitigation departments.

Lead Loss Mitigation Quality Team to perform regular audits and assessments of loss mitigation activities to ensure compliance with industry standards and internal policies.

Formulate and execute comprehensive strategies for loss mitigation that align with the organizational goals.

Analyze market trends, competitor strategies, and regulatory changes to identify opportunities for optimization.

Collaborate with senior leadership and key stakeholders to ensure a holistic approach to loss mitigation quality, strategy, and compliance.

Foster strong working relationships with internal and external partners to drive a culture of collaboration and continuous improvements.

Support senior leadership in providing regular KPI performance metrics to management as set by business needs. Use expertise to compile and translate data into reports that accurately reflect objectives and are comprehensible by senior leadership.

Partner with senior leadership to strategize, develop, and implement improved and new loss mitigation processes, standards, and plans that align with business objectives and support the achievement of business goals.

Responsible for achievement of planned goals, projects, and deliverables within loss mitigation domain.

Serve as the point person and subject matter expert for the company’s loss mitigation activities, strategies, and compliance.

Stay up to date on industry standards and changes in relevant and applicable regulations.

Responsible for team staffing such as performance appraisals and goal setting, promotions, salary recommendations, and terminations in accordance with the company hiring process, personnel policies, and budget requirements.

Promote the professional growth and development of team members by sharing knowledge, mentoring, and providing consistent, actionable feedback.

May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

• Bachelor’s degree in Business Administration, Management, Finance, or related field; additional, applicable years of experience may be substituted for a bachelor’s degree.
• Seven (7) years of related experience in the consumer lending/financial industry with involvement in creating customer value through continuous improvement, developing strategies, and leading projects to successful business outcomes.
• Two (2) years of managerial experience working in capacities with decision-making authority, coordinating and delegating multiple responsibilities, and managing operations activities.
• Advanced knowledge of lending, collections, fair practice and ethics in consumer finance or financial services.
• Advanced knowledge of regulatory requirements related to loss mitigation.
• Highly skilled in working with data and technology.
• Ability to articulate complex information in understandable terms to various audiences. Comfortable presenting data to all levels of leadership.
• Proficiency in Microsoft Office Suite with advanced proficiency in Excel and PowerPoint.
• Strong analytical, problem-solving, organizational, and project administration skills.
• Excellent interpersonal skills necessary to communicate effectively, both verbally and in writing, with stakeholders, vendors, and all levels of company staff.
• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.

Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business need.

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

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IND3

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace.