Base + Incentive:

This role is eligible for a competitive monthly incentive based on individual and company performance.

The base salary offered within the posted range will be determined based on a variety of job-related factors, including relevant skills, qualifications, experience, and internal equity.

Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

• Evaluate the effectiveness of the branch office system and individual branches by directing reviews of branch activity and analyzing activity statistics and related reports. Responsible for income and expense goal setting and end results, consistent with the company’s business plan.
• Provide guidance, supervise, train, and evaluate Branch Managers. Assist managers in meeting/reaching sales, growth, profitability goals.
• Represent the organization in various civic and community functions to further enhance its image and develop additional business.
• Arrange and coordinate monthly staff meetings with Branch Managers to provide effective communications and support to subordinate personnel.
• Develop and monitor various department budgets. Review and approve budget amendments. Validate and document all personnel actions and compensation plans within delegated authority.
• Ensure compliance with federal and state regulations throughout the branch system.
• Complete semi-annual Branch Operational Review of all branches under his/her supervision to audit customer service, business development, loan and sales credit transactions, insurance product knowledge and sales, delinquency and collections, cash handling procedures, and branch security.
• Interpret and relay critical information such as policy or regulatory changes to branch operations.
• Drive positive, effective, and productive initiatives that have impact beyond branch operations.
• Consistently display and encourage behaviors and results consistent with Mariner Finance values such as carrying out Mariner’s mission statement and Customer Obsession (GLAD).
• Participate and actively engage in company meetings and professional development activities to keep abreast of current trends and changing environment to enhance competency.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phones, photocopying, filing, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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