Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

• Promptly greet customers and provides assistance. Lead customer to the appropriate staff member to meet customer’s needs.
• Answer the telephone, provide information, and enter correspondence information in the system as applicable.
• Provide superior service to customers regarding the statuses of their current accounts.
• Complete and file paperwork involved with the loan closing process.
• Ensure that all customer information is accurate and up to date in the electronic data system.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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