Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

Benefits:

For information regarding our benefits, please visit: https://www.marinerfinance.com/careers/benefits/ 

In This Role, You Will:

Be responsible for assisting the Sales Support Manager with administrative duties required for processing dealer files and coordinating dealer leads within the department as well as with other departments. Maintain the company’s dealer files and processes documents as required.

Job Responsibilities and Duties:

• Prepare, maintain, and update Dealer files for Central Approval Office, including preparation of documents for filing and follow-up efforts.
• Coordinate and process Dealer packets submitted by Retail Sales Managers (RSMs).
• Distribute potential Dealer leads to the appropriate RSM.
• Obtain and compile all relevant documents for Dealer packets to be processed.
• Field phone calls from current and potential dealers; record any necessary information.
• Process and log dealer information necessary for reporting.
• Assist with training, troubleshooting, and testing underwriting systems used by dealers for the Central Approval Office (CAO).
• Coordinate specific work tasks with department staff in order to ensure the smooth and efficient flow of information.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• High school diploma or equivalent.
• Minimum of one (1) year experience in an office setting with demonstrated success meeting deadlines.
• Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.
• Proficiency in Microsoft Office Suite.
• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.
• Highly-motivated self-starter with strong work ethic, exceptional attention to detail, and ability to support multiple projects simultaneously.
• High school diploma or equivalent.
• Minimum of one (1) year experience in an office setting with demonstrated success meeting deadlines.
• Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with vendors, service dealers, customers, and all levels of company staff.

Preferred Qualifications:

• Bachelor’s degree. 

Hours of Work:

Monday through Friday. Saturday hours required seasonally and as business needs require. Work hours will depend on the business hours of the time zone serviced.

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; operate computer and phone systems; and talk or hear. The employee is occasionally required to move about. The employee is required to be physically present in the office. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

#LI-Onsite

#IND3