Since 1927, the Mariner Finance family of companies has provided customers with creative, flexible, and convenient lending options. Headquartered in Baltimore, Mariner Finance operates coast-to-coast with physical locations in over half the states. With a growing number of employees, superior customer service remains the cornerstone of our business, and we pride ourselves in delivering a variety of loans with an enhanced focus on exceptional service. We work with customers to find options that are beneficial to their specific needs, which is why we are recognized by our customers as one of the community’s consumer finance companies of choice.

In this role, you will...

Act as the primary office coordinator and dedicated resource for a large corporate site. You will conduct and coordinate service activities directly impacting the daily functions and process flows governing the maintenance, condition and operation of the physical office spaces and team member experience.

Responsibilities and Duties:

• Act as a dedicated resource for management and teams at assigned location through email, telephone, and in-person interaction.
• Handle general office duties, including managing supplies, printers and desktop support.
• Provide administrative support, including meeting scheduling, catering, travel coordination. Manage large group on-site meetings as needed.
• Conduct and coordinate site cleaning, repairs, construction work, and other activities as needed to ensure maintenance, condition and operation of the physical office spaces and employee experience.
• Act as liaison between employees and any outside contractors needed to resolve specialized problems.
• Serve as first point of contact on group distribution lists, and resolve questions, concerns or issues by providing information, directing to the appropriate resource, or troubleshooting.
• Welcome and support onboarding for new hires, and support employee engagement activities as needed.
• Greet and appropriately handle questions and requests of visitors and employees, and contact the appropriate Mariner Finance employee when a visitor arrives.
• Accept packages and mail from Postal Carrier; review and process delivered mail, and send mail as required.
• Operate and maintain site badge provisioning, ensuring employees, contractors, and temporary workers have proper building access, and ensure proper system functionality.
• Report any safety or security problems immediately to Supervisor and follow-up with the required action items.
• Report suspicious activities and persons; write detailed narrative reports when necessary; enforce rules, regulations, policies, procedures; and respond to emergency situations requiring security assistance.
• Enforce all safety regulations and initiate the immediate rectifying of any safety hazards.
• Document incidents and events, and provide emergent mediation/de-escalation as required.
• May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Required Qualifications:

• High school diploma or equivalent.
• A minimum of two (2) years relevant experience in a corporate office environment.
• A minimum of one (1) year experience in office management, facility coordination, or project management. College coursework may substitute for years of experience.
• Demonstrated excellence in customer service with the ability to handle sensitive data with confidentiality and urgency.
• Excellent interpersonal, verbal, and written communication skills.
• Outstanding problem-solving, organizational, and project administration skills.
• Ability to operate copiers, fax machines, and other office equipment.
• Ability to accurately read, identify, and sort addressed items.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Ability to work in a fast-paced environment; ability to multi-task, change direction, effectively prioritize, and meet deadlines with both local and remote staff.

Hours of Work:

Monday through Friday. Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs.

Physical Demands:

While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to move about. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

EEO:

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. 

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice.

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